Claw Queen Terms , Conditions, Privacy Policy , Payment Policy and Course Agreement.

 

Claw Queen Education Academy - Terms and Conditions

 

This Agreement is entered into by Claw Queen Education Academy (“the Provider”) and the Client (“you”) for the provision of educational services, including training, support, and access to materials (“the Services”). By entering into any course or payment with Claw Queen & Madeline Hardacre you are accepting these terms & you agree to the following:

All purchases made through Claw Queen Education Academy require the purchaser to actively acknowledge and agree to the Terms of Service and Payment Terms prior to checkout.

At checkout, customers are provided with a direct link to this Terms of Service page and must select the mandatory checkbox confirming their agreement before payment can be processed.

The checkout system will not allow payment to be submitted unless this checkbox is selected.

By completing payment, you confirm that you have read, understood, and agreed to all Terms of Service and Payment Terms outlined on this page.

If the checkbox was not selected, payment could not have been processed.

Please note the follow refers to all services provided by Claw Queen and specific sections may not apply specifically to you . Example. Coaching calls: if you’re not a 1:1 client this would not apply to you.

 

 

1. Definitions

In these Terms and Conditions, unless the context requires otherwise: 

• “Claw Queen Education Academy”, “we,” “us” means Claw Queen/ Madi / Madeline and her Team

• “You” refers to the client or student engaging with Claw Queen Education Academy for services.

• “Services” refers to any educational, online course , coaching, and consulting services provided by Claw Queen Education Academy.

• “Debt” refers to any amounts owed by you under this agreement.

• “Proposal” refers to the detailed description of services provided by Claw Queen Education Academy.

 

2. Payment Terms & Payment Plans

 Financial Responsibility

By enrolling in any Claw Queen Education Academy program, you confirm that you have reviewed your financial circumstances and accept full responsibility for meeting all payment obligations associated with your enrolment.

 

a) Fees & Payment Obligations

You agree to pay all fees for the Services as outlined at the time of enrolment, whether paid in full or via an approved payment plan. All payments must be made in accordance with the agreed payment schedule.

 

b) Payment Plans (Important)

Payment plans are not subscriptions and do not grant the right to cancel remaining payments once access has been provided.

By selecting a payment plan, you are entering into a fixed-term payment agreement for the full course fee. The payment plan is provided solely as a convenience to spread the cost over time.

• Access to course materials, content, recordings, resources, or community spaces constitutes delivery of the product in full

• Completion, partial completion, or non-completion of the course does not affect your obligation to pay the full agreed amount

• Early consumption of content does not reduce or cancel remaining payments

   

   

c) Non-Cancellation of Payment PlansOnce enrolled, payment plans cannot be reduced, cancelled, or terminated, including (but not limited to) situations involving:

• Change of mind

• Time constraints

• Personal circumstances

• Business changes

• Loss of motivation or engagement

• Perceived completion of the course

• Allergic reactions or health-related issues

All payment plan balances must be paid in full.

 

d) Overdue Payments

If you fail to make a payment as agreed, the unpaid amount becomes an Overdue Amount.

• You may not offset or withhold payment for any reason

• Any claim or dispute must be raised separately and does not suspend your payment obligations

Claw Queen Education Academy reserves the right to charge:

• A dishonour/ LATE fee for failed payments ( ranges from $50)

• Interest at 5% per month on any Overdue Amount until paid in full

   

e) Access Suspension

After three (3) failed payment attempts, access to all course materials, portals, and associated containers will be suspended until the Overdue Amount is paid in full.
Suspension of access does not cancel or waive your outstanding financial obligations.

f) Ongoing or Additional Services

If your enrolment includes recurring or ongoing services, fees will be charged as outlined in the original Proposal or as communicated in writing. Any additional work outside the original scope will be quoted separately.

 

g) Refunds & Transfers

All payments are strictly non-refundable and non-transferable in all circumstances.

Inability or failure to attend, engage, participate, or complete coursework does not release you from your financial obligations under this agreement.

Chargeback Protection Clause

You agree not to initiate any chargeback or payment dispute for services rendered. Any chargeback initiated after access has been granted will be considered a breach of this agreement and may result in debt recovery action. 

4. Privacy

 

a) Claw Queen Education Academy collects personal information to provide services and communicate with you. This may include information about your business, finances, and contact details.

 

b) By clicking the tick box this agreement, you consent to the collection, use, and storage of your personal information, which may be transferred to or stored outside of Australia, and disclosed to third-party providers as necessary for service delivery.

 

c) You agree to inform us promptly of any changes to your personal or payment information.

 

5. Our Promise to You

 

Claw Queen Education Academy is committed to providing high-quality services. If at any time you are dissatisfied with the Services provided, you should bring this to our attention so we can address your concerns promptly.

 

6. Dispute Resolution

 

a) In the event of a dispute, you must send a Dispute Notice in writing, detailing the dispute before seeking arbitration or legal action.

 

b) Both parties agree to engage in negotiations for a period of 14 days (or longer if agreed) to resolve the dispute.

 

c) If the dispute cannot be resolved through negotiation, it may be referred to mediation (if both parties agree) or a court of competent jurisdiction.

 

7. Illegality and Severability

 

a) If any provision of this contract is deemed illegal, invalid, or unenforceable by a court, the provision will be modified to the extent necessary to comply with applicable law, or if not possible, the provision will be severed without affecting the remaining terms.

 

8. Outsourced Services

 

We may engage third-party providers to deliver certain services, and you agree to the use of such third parties to fulfill our contractual obligations to you.

 

9. Governing Law and Jurisdiction

 

a) The laws of Queensland govern this contract, regardless of your location.

 

b) Any legal disputes will be handled by courts in Queensland.

 

10. Electronic Communication

 

You agree that communication between you and Claw Queen Education Academy may be conducted electronically (via email, SMS, etc.). You acknowledge the inherent risks of electronic communication, such as delayed or undelivered messages, and agree to be responsible for securing your own systems.

 

11. Limitation of Liability

 

a) If you have a grievance regarding a service, you must notify us in writing within three days. We will assess your claim and at our discretion, may:

(i) Re-supply or amend the service;

(ii) Provide a partial refund; and/or

(iii) Decline to provide a remedy.

 

b) Claw Queen Education Academy disclaims all warranties to the fullest extent permitted by law. Our liability is limited to the cost of replacing the service in question.

 

c) We are not liable for any indirect loss, damage, or injury, including but not limited to:

(i) Delay in supplying services;

(ii) Termination of services;

(iii) Injury, death, or property damage.

 

d) You indemnify Claw Queen Education Academy against any claim resulting from injury, death, or property damage arising from the contract.

 

I hereby acknowledge by enrolling in this course, 1:1 training or program that I release any and all persons representing Madeline Hardacre and her business Claw Queen from any and all claims , damages, demands, action and cause of action arising from any service provided.

 

12. Termination

 

Termination by Claw Queen Education Academy

We may terminate the contract immediately by providing notice for any reason, including but not limited to:

(i) Failure to make payments;

(ii) Failure to provide necessary information or instructions;

(iii) Conflict of interest; or

(iv) Inappropriate conduct.

 

Students must not

 

-Copy or reproduce any of the content in the course.

-Take ownership of any content in the course.

-On sell any course material.

-Modify any content in the course.

-Share the course properly with any third party.

-Screen record or screen shot any videos, images or content in the course

-Cause damage or jeopardise the intellectual property of Madeline Hardacre/Claw Queen.

 

All students must acknowledge this is the intellectual property of Madeline Hardacre operating under Claw Queen and her business. Failure to accept and or comply with the above conditions will result in immediate cancelation of enrolment and termination of any contract. No refunds or credits will be given in this circumstance. Penalty and Legal fees may apply.

 

Upon termination, we are only liable to refund payments made in advance for services not yet delivered, offset by any outstanding debt.

 

Termination by You

You may terminate the contract with 30 days’ written notice, sent via email to:

 

1. Claw Queen Education Academy

2. [email protected]

 

Upon termination, you remain liable for any unpaid debt, overdue amounts, or payments that would have been due if the contract had continued. Termination simply stops your own access. All payments are to continue and are NOT eligible for termination as per section 2.

Termination due to allergy development does not void any payments.

For example you wish to cancel your course after 3/12 monthly payments , you will still be required to pay the remaining 9 months as you agreed to a 12 month payment plan as per section 2.

 

Effect of Termination

Certain rights and obligations will survive termination, including payment obligations, confidentiality, liability, and jurisdiction.

 

13. Confidentiality

 

a) Both parties agree to maintain the confidentiality of all sensitive information obtained during the contract, including business details and contract terms. We will take reasonable steps to prevent unauthorised disclosure of such information.

 

b) Confidential information may only be used for the purpose of fulfilling the contract and may be shared within the recipient’s organisation on a need-to-know basis.

 

c) Upon request, each party agrees to return all tangible confidential information promptly.

 

d) The confidentiality obligations will remain in effect for five (5) years following the last disclosure of confidential information.

 

CLAW QUEEN reserves the right to :

 

-withdraw any course from availability.

-Cancel a course in which a student is enrolled in, in the Event that Madeline Hardacre and her business Claw Queen determines at her discretion. If Madeline Hardacre/Claw Queen cancels the course within this clause Madeline Hardacre/Claw Queen will refund the student the course fee as of the date of cancellation and otherwise without penalty excluding any third party fees IF THEY HAVE NOT VIEWED OR STARTED THE COURSE and the time frame to complete the course is less than 6 weeks. If the student has more than 6 or more weeks to complete or has opened any course material no refunds will be issued.

-In the event Claw Queen cancels a course she will give students 6 weeks to complete the content for those that have enrolled and started to VIEW the course material.

-Reject any application of Enrolment as Madeline Hardacre/Claw Queen sees fit.

-Collect information about students including but not limited to personal information, payment/card details ( held by a secure thirst party STRIPE or KAJABI) reasonably required for Madeline Hardacre/Claw Queen to assess and consider a students application for enrolment. Any personal information received and requested by Madeline Hardacre/ Claw Queen will be held in accordance with the PRIVACY ACT and LAW.

-Keep a $500 non refundable deposit ( or the deposit amount agreed to)if the student decides to cancel or withdraw from the course within 1 week of enrolling.

 

Course Completion and Certificates

•  Students shall be issued by Madeline Hardacre/Claw Queen with a certificate of completion ( digital for online courses , hard copy for in person trainings) upon successful completion of the course and passing all assessments .This is not an accredited course.
•  Students are responsible for the effort they put into the course. Simply by completing the course does not guarantee you will receive the results you desire. It requires practice , repetition and patience. This course will give you the foundations you need to perform at your highest potential and take with you into your career.
•  If a student requires more time to complete a course they must contact Claw Queen to arrange. Course extensions come at an additional cost.
•  A course will be deemed “abandoned” if a student has not completed the course within the allotted time frame including extensions. The course content will no longer be available.
•  Students must comply with the guidelines of completion of the course, failure to do so may affect completion and any receivable certificates.

 

 

 

Copyright and Intellectual Property of Madeline Hardacre /Claw Queen.

 

This document serves as the full Terms and Conditions for your engagement with Claw Queen Education Academy. Please review it carefully, and contact us with any questions before agreeing.

 

PRIVACY POLICY

We Respect Your Privacy

 

At Claw Queen, we are committed to safeguarding your personal information. Our privacy practices comply with Australia’s national privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy explains how we handle personal information collected through our website, services, and interactions, so you can feel confident about how your data is managed. By using our site or services, you agree to the terms outlined below.

 

Cookies and Pixels

 

Cookies are small files stored in your web browser to enhance your browsing experience. These files help us understand website traffic, enable social media features, and serve relevant ads on platforms such as Google Ads, TikTok, Instagram, and Facebook. Cookies don’t access personal information stored on your device.

 

You can disable cookies in your browser settings, but some website features may not function properly. Additionally, we may use tracking pixels or web beacons to measure engagement, such as email opens or page views.

 

Why We Collect Personal Information

 

We collect personal information to:

 • Provide our services, respond to inquiries, and manage client accounts.

• Communicate updates, promotions, and relevant business information.

• Comply with legal obligations and improve website performance.

 

Personal information is generally collected directly from you through forms, email, phone calls, or social media interactions. You can choose not to share personal information, but this may limit the services or information we can provide.

 

What is Personal Information?

 

Personal information includes details that identify you, such as your name, address, phone number, and email.

 

Use and Disclosure of Personal Information

 

We use your information for the purpose it was provided and directly related activities, such as:

 

• Contacting you about our services or promotions.

• Sharing updates via email (you can opt out anytime by clicking “Unsubscribe”).

 

We will not sell, rent, or trade your personal information. However, we may share it with trusted service providers, such as IT services, payment processors, or marketing agencies, to assist in delivering our services. These providers are required to maintain confidentiality and comply with privacy laws.

 

Your information may also be disclosed when required by law or to prevent inappropriate or illegal behavior (e.g., informing law enforcement or relevant parties).

 

Marketing Communications

 

We may send you newsletters, surveys, or promotional content about products or services. If you’d prefer not to receive marketing emails, you can opt out at any time by contacting us or clicking the “Unsubscribe” link in our emails.

 

Data Storage and Security

 

Your personal information may be stored in Australia or other countries where we or our partners operate. While we take all reasonable steps to protect your data, privacy laws in other jurisdictions may differ from Australia.

 

We implement industry-standard security measures to protect against loss, misuse, or unauthorized access to your personal information. Access to our systems is restricted to authorized personnel only.

 

Third-Party Links

 

Our website may contain links to third-party sites for your convenience. We are not responsible for their privacy practices and encourage you to review their privacy policies.

 

Your Rights

 

You have the right to:

 • Access your personal information.

• Request corrections or updates to your data.

 

To make these requests, please contact us using the details below.

 

Contact Us About Privacy

 

If you have questions or concerns about this Privacy Policy, or if you believe we’ve breached privacy laws, please reach out to:

Madi Hardacre

Email: [email protected]

 

We will address your concerns promptly and work to resolve any privacy issues.

 

Policy Updates

 

This Privacy Policy is subject to change. Any updates will be effective immediately and reflected on our website.

 

Thank you for trusting Claw Queen. Your privacy is our priority.